Hiring:  Assistant Manager - Operational and Client Experience

 for GAN Enterprises

Fulltime: nonexempt/Hourly                                                                        

Pay Rate:  $60k  - $75k Annually  

Hours: You will work 45-hour week, with Wednesday and Sunday off

Business hours are: 8:00 am - 6:30 pm Monday to Friday and 8:00 - 5:00 Saturday. 

Location: Mineola, NY 11501

What’s in it for you:   

• PTO 80 hours
• Paid Holidays Off
• Medical Insurance

Summary:

Are you an experienced Assistant Manager - Operational and Client Experience who leads from the front and wants to build a high-performing team? This is a hands-on role, which requires a leader with exceptional people skills, a passion for coaching and developing staff, and a commitment to delivering outstanding customer experience. As Assistant Manager - Operational and Client Experience, you will utilize reporting tools such as POS systems, CRM platforms, and Microsoft Office to track and improve performance, profitability, and make data-informed decisions. Working closely with ownership and senior leadership, you will play a key role in shaping strategy, elevating operations, and influencing the future direction of the business. Your voice matters. Your ideas matter. Your leadership will make a lasting impact.

What you will do:

• Serve as the company’s primary client-facing leader and key point of contact
• Model, reinforce, and protect company values and culture
• Coach to elevate team members through clear expectations, feedback, and accountability
• Lead and work alongside a team committed to delivering an exceptional client experience
• Implement new initiatives and operational processes; create and enhance SOPs
• improve client retention, visit frequency, and cross-service adoption
• Conduct regular team meetings and contribute to quarterly performance reviews
• Oversee daily operations to ensure productivity, quality, and consistency
• Assist with client transactions as needed and lead by example on the floor
• Participate in hiring, onboarding, training, coaching, and performance management
• Build staff schedules to ensure coverage while meeting or exceeding KPIs
• Utilize company systems (POS, CRM, reporting tools) to track and resolve operational and customer service matters
• Provide daily operational reporting to ownership and leadership
• Take full responsibility for your department’s production
• Perform other related duties as needed

What you will need:

• HS diploma reguired, Associate’s degree; bachelor’s degree preferred
• 3-5 years of in-person customer-related experience in operations, retail, hospitality, or service-based environments
• Proficiency with Microsoft Office, POS systems, CRM software, and project management tools
• Proven ability to independently manage day-to-day business operations
• Strong background in retail or service environments with a focus on team engagement
• Strong judgment, integrity, and ownership mindset
• Excellent verbal and written communication skills in English; Spanish proficiency highly desirable
• Strong organizational skills and attention to detail
• Positive, motivating leadership style
• Strong work ethic and personal accountability
• Ability to provide direct, constructive feedback and set clear expectations
• Comfort making decisions, prioritizing tasks, and escalating appropriately
• Ability to thrive in fast-paced retail and production environments
• Ability to stand and walk for extended periods and effectively multitask

Who we are:

We are a well-established, family-owned business in Nassau County, Long Island, known for delivering exceptional client experiences and maintaining strong community relationships. We are seeking a capable, value-driven Operations & Client Experience Manager to join our leadership team and play a key role in driving operational excellence, team performance, and client satisfaction.

This is a hands-on leadership role for someone who thrives in fast-paced environments and enjoys being actively involved in daily operations. It is not a passive or purely administrative management position.

With support from our General Manager, the right candidate will grow into full day-to-day operational independence within approximately 3–5 months, enabling ownership to be off-site while maintaining consistent execution, culture, and client experience.